The North Hall clinic described a night as staffed when a practitioner accepted the rota. The rota and referral slips do not record the same time: one names a shift, and the other marks when a patient was sent onward.
We compared the schedule with arrival notes kept by the clinic and with the transfer bell record. The documents show that the second practitioner crossed two districts after the last coach connection on several nights. They do not establish how many calls went unanswered.
The clinic says the rota is intended to show assigned coverage rather than response time. That description matches the form, but the public summary did not state the limit. Residents cannot compare two staffing plans from a figure that records only the assignment.
The board will begin recording arrival times in the next review window. It will close the current file with a narrower claim: the rota counted an assignment, not an arrival.
The health board closed this docket by separating assigned coverage from arrival time. The next rota review will begin a new call and arrival record.
